FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our precision CNC cutting tools, technical specifications, and manufacturing processes.

PRODUCTS

Tool specifications and applications

TECHNICAL

Manufacturing and quality standards

SUPPORT

Orders, shipping, and service

PRODUCT QUESTIONS

Q What materials can your CNC cutting tools machine?

Our precision cutting tools are designed for a wide range of materials including:

  • Steel alloys (carbon steel, stainless steel, tool steel)
  • Aluminum and aluminum alloys
  • Titanium and titanium alloys
  • Cast iron and ductile iron
  • Copper and brass
  • Composites and plastics

Each tool is optimized for specific material applications to ensure maximum performance and tool life.

Q What is the difference between carbide and HSS cutting tools?

Carbide and High-Speed Steel (HSS) tools have distinct advantages:

Carbide Tools
  • • Superior hardness (90+ HRA)
  • • Higher cutting speeds
  • • Better wear resistance
  • • Longer tool life
  • • Excellent for production runs
HSS Tools
  • • More affordable initial cost
  • • Better toughness
  • • Easier to resharpen
  • • Good for prototyping
  • • Versatile applications

Q How do I select the right coating for my application?

Coating selection depends on your specific machining requirements:

TiAlN (Titanium Aluminum Nitride): Best for high-speed machining, excellent heat resistance up to 900°C
TiCN (Titanium Carbo Nitride): Ideal for steel machining, provides excellent wear resistance
DLC (Diamond-Like Carbon): Perfect for non-ferrous materials, reduces friction and built-up edge

TECHNICAL SPECIFICATIONS

Q What tolerance standards do you maintain?

We maintain strict tolerance standards across all our products:

Diameter Tolerance: ±0.001" (±0.025mm)
Length Tolerance: ±0.002" (±0.05mm)
Concentricity: 0.0005" (0.013mm) TIR
Surface Finish: Ra 0.1μm or better

All tools are manufactured according to ISO 9001:2015 quality standards and inspected using advanced coordinate measuring machines (CMM).

Q What is your recommended cutting parameters?

Cutting parameters vary by material and tool type. Here are general guidelines:

Material Surface Speed (SFM) Feed Rate (IPM) Depth of Cut
Aluminum 800-1200 100-300 0.100-0.250"
Steel 300-600 50-150 0.050-0.150"
Titanium 200-400 30-80 0.030-0.100"

*Parameters may vary based on specific tool geometry and machine capabilities. Consult our technical team for optimized settings.

ORDERS & SUPPORT

Q What is your typical lead time for standard products?

Our lead times vary by product category and quantity:

Standard Stock Items: 1-3 days
Custom Geometries: 2-3 weeks
Special Coatings: 1-2 weeks
Large Volume Orders: 3-4 weeks

Rush orders available with expedited processing fees. Contact our sales team for urgent requirements.

Q Do you offer technical support and application assistance?

Yes, we provide comprehensive technical support including:

  • Application consulting
  • Cutting parameter optimization
  • Troubleshooting assistance
  • Custom tool design
  • Training and workshops
  • 24/7 emergency support

Contact our technical team at tech@apexcnctools.com or call +1-800-CNC-TOOL for immediate assistance.

Q What is your return and warranty policy?

We stand behind our products with comprehensive warranty coverage:

Performance Guarantee

We guarantee 30% longer tool life compared to standard tools or full refund within 90 days of purchase.

Manufacturing Defects

Free replacement for any manufacturing defects within 12 months of purchase date.

Return Policy

Unused tools may be returned within 30 days in original packaging for full credit (custom tools excluded).

STILL HAVE QUESTIONS?

Our technical experts are ready to help you find the perfect cutting solution.